Terms of service
TERMS OF SERVICE
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Please scroll down to the bottom to read full terms.
OVERVIEW
This website is operated by The Western Saddler Ltd.. Throughout the site, the terms “we”, “us” and “our” refer to The Western Saddler Ltd.. The Western Saddler Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Western Saddler Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Western Saddler Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Fallow Dale Farm, Charless Lane Crow, Ringwood GB BH24 3FB.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@western-saddler.co.uk.
Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Acceptance – On making a purchase from our website, www.western-saddler.co.uk you indicate that you agree to be bound by our terms and conditions (your statutory rights are not affected). Please read them carefully and we would recommend that you print a copy for your records. We advise you that we reserve the right to, at any time, revise our terms and conditions without notice.
Pricing and Delivery – We endeavour to deliver within 3 to 5 working days and will be made to the shipping address provided by the customer. At times of exceptional demand or out of our control delivery issues this may take longer, up to 28 days. A signature will be required upon delivery. Delivery will be made by either Royal Mail or a Courier. We endeavour to make every effort to have updated stock levels on all items. For items out of stock please contact us if you need an update as to delivery times. We cannot be held responsible for compensating you for any loss you may suffer if we do not supply the goods. We reserve the right to refuse or cancel an order for goods if it has been listed as an incorrect price due to a typographical error or the price from our suppliers, tax or duty office was incorrect when our price was published. We reserve the right to charge an additional postage cost if incurred due to the customer not choosing the correct location for delivery or ordering the incorrect size or colour. We cannot guarantee a time of delivery but will endeavour you receive your delivery as quickly and efficiently as possible. It is the customers responsibility to arrange collection of the goods should they miss the first attempt. There is space during the order process to enter delivery requests if you should think you will not be there to receive the items ordered. If delivery advice is not offered and delivery of your order is missed we reserve the right to charge any costs incurred to The Western Saddler Ltd. for repeated delivery attempts and for parcels returned to us. We will refund the item(s) cost, minus the delivery costs and 20% restocking fee. The Western Saddler Ltd. cannot be held responsible for a none receipt of items where the customer has entered the wrong delivery details.
Postage Rates: All prices shown on www.western-saddler.co.uk are shown in pounds sterling. Delivery charges will be shown separately during the order process.
Charges for delivery are as follows, within the United Kingdom, for items with the following values:
£0.00-£49.99 = £4.40
£50.00-£79.99 = £8.95
£80.00-£199.99 = £13.95
£200.00-£449.99 = £18.95
£450.00-upwards = £40.00
All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures are used for illustration purposes only, although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.
Overseas Ordering – We are a UK retailer, but will ship to most of Europe, USA, Canada and Australia. Please note if overseas orders are returned (not faulty) the cost of the goods will be refunded less the cost of the original shipping costs. Please note that any import duty and import taxes due are payable by the customer at the time of import. Please keep a close eye on tracking.
Any orders returned to The Western Saddler Ltd. due to non-collection or non-delivery will be billed for shipping again to the customer.
Shipping costs will be deducted if a refund is requested after an order has been returned to The Western Saddler Ltd.
Special Order Goods – Orders for special order goods – items not normally kept in stock may not be cancelled unless faulty.
Goods Damaged or Faulty In Transit – On signing for your delivery, please ensure you check you have received the correct number of parcels and that you make a note of any apparent damage to any of the parcels. This must be noted in your consignment note. Ensure your parcels are opened immediately and carefully check the contents as you must inform us within 3 days of any damage or discrepancy i.e. incorrect goods or damage to goods.
General wear and tear and aging of goods over time is not to be classed as faulty goods. Goods will not be replaced due to wear and tear and general use.
Goods Lost in Transit – The Western Saddler Ltd. will accept no responsibility for goods lost in transit unless we are notified within 7 working days from the expected delivery date (average 3 days). You will receive an email update notifying you that your item has been despatched.
Returns Policy – Goods in perfect condition, with labels on, in original packaging and with proof of purchase may be returned. The customer must inform The Western Saddler Ltd. within 7 days of their intention to return goods, via letter or email. Upon which, a refund would be issued, less the original posting costs. The buyer is responsible for all return package and postage costs.
Once an item has been worn or used it cannot be returned unless the item is found, by the manufacturer or The Western Saddler Ltd., to have a fault. Returns can take up to 28 days to be processed. All returns must be sent by recorded delivery/insured postage as we accept no responsibility for goods lost in transit.
The Western Saddler Ltd. can also reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected. If goods are returned and need to be returned to the customer, the customer is responsible for the return postage cost.
If the item received is not the items ordered, we will offer you a replacement or a refund. You must contact us straight away via email or letter. Under no conditions should any goods damaged or faulty through poor workmanship or materials continue to be used. In these conditions, items may have to be sent to the manufacturer for testing please allow at least 28 days for this process.
Items that have been ordered in especially cannot be returned unless faulty. Should we agree to restock them there is a 25% restocking charge.
Exchanges – We are willing to exchange items under certain circumstances. We will post to you replacements on receipt of the original goods in perfect condition, with all labels on and in its original packaging. The buyer would have to cover postage costs. It is recommended you obtain a certificate of postage/recorded delivery with adequate insurance from the Post Office if making a return, to enable you to make a claim for any damage. We will be unable to compensate for returns that are lost or damaged in transit. Customers wishing to exchange items will be required to cover all postage costs. It is recommended that you contact us if wishing to exchange items.
Buying a Product – You buy a product by utilising the functionality built within the store, we do not store any of your financial information (such as credit card details), these are all processed securely off site with our primary payment handler.
Log-In – Logging in to the store allows you to keep track your orders, previous orders and save address details, this is a mandatory function of the site. By registering and logging into The Western Saddler Ltd. you allow us to include your name on our mailing list, please be assured that this will never be sold/passed to third parties.
Warranty Information – Most items appearing on www.western-saddler.co.uk have a manufacturers warranty which is passed directly to the customer. The Western Saddler Ltd. has no control over the terms of the warranty if your product is faulty on delivery. Please refer to the Goods Damaged or Faulty in Transit sections.
Disclaimer – Please note that you use this website at entirely your own risk. We cannot accept any responsibility for disruption, damage or loss of data on your computer system which occurs during or because of the use of the www.western-saddler.co.uk website. We will try to offer you helpful and honest advice but the decision to purchase, lies ultimately with the customer. In no way can we be held responsible for any consequences relating to any products purchased from the website.
Please note: when trying on horse clothing, saddle pads or anything that may touch a horse, we recommend using a towel or sheet to keep the item in new condition.
Copyright – All images and texts incorporated into www.western-saddler.co.uk are the property of The Western Saddler Ltd., or are used under license from the relevant body and must not be used for any other purpose without consent from the relevant party. It is recommended by The Western Saddler Ltd. that the customer prints out a copy of these terms and conditions for future reference but no permission is granted for these terms and conditions to be used in any other capacity without our prior permission.
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